Privacy Policy
The Digital Precious Metals Assurance Council of India (“DPMACI”, “we”, “our”, or “us”) is committed to protecting the privacy of every person who visits our website or submits a complaint through our grievance redressal form. This Privacy Policy explains what information we collect, how we use it, and the choices you have with respect to your information.
1. Information we collect
We collect only the information you choose to share with us. Specifically:
- Complaint details: When you submit a grievance, we collect your full name, email address, mobile number, the type of query, the platform on which the purchase was made, any additional details you provide, and any screenshots or attachments you choose to upload.
- Technical information: Basic server/website logs such as the date and time of visit and the general type of device or browser used, which are collected automatically for security and analytics purposes.
We do not collect financial account numbers, card details, passwords, Aadhaar, PAN, or other sensitive personal data through this website.
2. How we use your information
Information submitted through the grievance redressal form is used solely to:
- Record and investigate your complaint.
- Share the complaint with the relevant distributor platform or product provider/seller so that it can be resolved.
- Communicate with you regarding the status and resolution of your complaint.
- Maintain internal records and identify systemic issues that may require member-level or industry-level action.
3. Sharing of information
We share the minimum information necessary with the relevant DPMACI member (seller or distributor platform) against whom the complaint is raised, so that they can investigate and respond. We do not sell, rent, or trade your personal information to any third party for marketing or advertising purposes.
We may disclose information where required by law, regulation, court order, or a valid request from a governmental authority, or where necessary to protect our rights, property, or the safety of others.
4. Data storage and security
Complaint data is stored in secure systems (including our ticketing platform and a Google Sheet accessible only to authorised DPMACI personnel). We apply reasonable administrative, technical, and physical safeguards to protect your information against unauthorised access, alteration, disclosure, or destruction.
5. Data retention
We retain complaint records for as long as is necessary to resolve the complaint and thereafter for a reasonable period for record-keeping, audit, regulatory, and analytical purposes. Where information is no longer required, it is anonymised or deleted.
6. Your rights
You have the right to:
- Access the personal information we hold about you in connection with a complaint.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information, subject to legal and regulatory record-keeping requirements.
- Withdraw consent for further processing, where processing is based on consent.
To exercise these rights, please write to us using the contact details at the bottom of this page.
7. Cookies
Our website uses only essential cookies needed for basic site functionality. We do not use cookies for advertising or cross-site tracking. You can disable cookies in your browser; doing so will not affect your ability to submit a complaint.
8. Third-party services
We use reputable third-party services (such as ticketing and spreadsheet platforms) to receive and store complaint data. These providers are bound by their own privacy and security commitments. We do not permit them to use your information for their own purposes.
9. Children’s privacy
This website and the grievance redressal mechanism are intended for adults. We do not knowingly collect information from persons under 18 years of age. If you believe a minor has submitted information, please contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The revised policy will be posted on this page with an updated “Last updated” date. Material changes will be highlighted on the website home page for a reasonable period.
11. Contact us
For any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:
- Email: hello@dpmaci.org